Below are a list of frequently asked questions and responses designed to better inform our clients.

What are personal care services?
Personal care services are designed to assist clients with the activities of daily living tasks allowing them to remain safe and independent in the privacy of their own homes. Caregivers improve daily lives by working with clients on personal hygiene, body care, mobility needs, transfers, light housekeeping and shopping. 

Do you provide personal references?
While we cannot provide references due to the Health Insurance Portability and Accountability Act (HIPAA) testimonials from satisfied clients are available. We work hard to maintain a level of caring professionalism and ensure our clients preserve their dignity and confidentiality.

Are you insured?
Yes, we carry full professional liability insurance and workers’ compensation insurance.

Are you licensed?
Yes, KHCS is fully licensed and recognized by the Department of Health in Washington State.

Can my family or I meet and interview my home care provider before service starts without cost?
Upon becoming a client of KHCS, our trained placement managers will work with you on an intake interview. Based on that information and your specific needs we will pair you with a care provider. We work hard to try and make the best possible matches. If, however, there is ever a problem, our door is always open to hear concerns or change caregivers.

Do you have 24-hour service?
We do have 24-hour service available when staffing permits. Holiday rates will apply on Thanksgiving and Christmas.

Do you screen employees?
We take employee screening very seriously. All employees go through a criminal background check prior to entering your home. Additionally every KHCS employee is vetted through an extensive interview process that includes:

  1. Personal and Previous employment references
  2. Criminal background check
  3. Driving abstract
  4. Tuberculosis testing
  5. Food Handlers’ Permit examination

Are employees trained?
All of our in-home care providers receive the Washington Caregiver Training and are CPR/AED/First Aid certified. We also provide ongoing training to ensure employees are always up-to-date on new techniques, technologies and strategies. 

Does KHCS provide services to those living in nursing or assisted living communities?
Yes, as long as outside agencies are allowed to provide services in the facility. If it is allowed, this can be a great option for a client to receive true one-on-one care and attention.

What happens if a caregiver gets sick or is otherwise unable to cover a shift?
As soon as our scheduling department is alerted of a caregiver’s unavailability, they work with the client to find a suitable substitute. We strive for no lapse in service.

Who pays the caregiver? Is s/he an employee of the client or KHCS?
All caregivers are employees of KHCS and we offer competitive wages and comprehensive compensation packages to make sure we attract the very best talent. All of our caregivers receive health insurance benefits, paid vacation time, and a 401K employer/employee contributed retirement plan.